Return & Cancellation Policy

Return & Cancellation Policy

Last updated: August 2026

At DIVINEX, we take great pride in the quality and authenticity of our products. Please read our Return & Cancellation Policy carefully before placing an order.

1. Cancellation Policy

Before Shipment

Orders can be cancelled within 24 hours of placement, provided the order has not yet been dispatched. To cancel, please contact us immediately at divinexai.tech@gmail.com or call +91 9589149865.

After Shipment

Once an order has been dispatched, it cannot be cancelled. You may initiate a return after receiving the product, subject to the conditions below.

2. Return Policy

Eligibility

We accept returns under the following conditions:

  • The return request is raised within 7 days of delivery.
  • The product is unused, unworn, and in its original packaging with all tags intact.
  • The product is damaged, defective, or incorrect upon delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, worn, or altered.
  • Items purchased during sale or promotional offers (unless defective).
  • Customised or personalised products.
  • Gift cards and wellness boxes once opened.

3. Return Process

  1. Email us at divinexai.tech@gmail.com with your order number, reason for return, and photographs of the product (if damaged or defective).
  2. Our team will review your request within 2–3 business days and respond with further instructions.
  3. Approved returns must be shipped back to our registered address within 5 business days of approval.
  4. Return shipping costs are borne by the customer, except in cases of damaged or incorrect products.

4. Refund Policy

  • Refunds are processed within 7–10 business days after the returned product is received and inspected.
  • Refunds will be credited to the original payment method (bank account, UPI, or card).
  • Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no additional cost to you.

7. Contact Us

For any return or cancellation queries, please reach out to:
DIVINEX AI TECHNOLOGIES PRIVATE LIMITED
Floor No.: B/9, BSP Rukhmani Complex, Kilaward, Bilaspur, Chhattisgarh – 495001
Email: divinexai.tech@gmail.com
Phone: +91 9589149865